CANCELLATION POLICY
1. Order Cancellation Window
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Customers may cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped.
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Once an order has been dispatched, it can no longer be canceled.
2. How to Cancel an Order
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To request a cancellation, customers must contact our support team via customercare@sefahadi.com or +491772221590 with their order details.
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Cancellations will be confirmed via email upon approval.
3. Refunds for Canceled Orders
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Approved cancellations will be refunded using the original payment method within 7 business days.
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If a cancellation request is made after the order has been processed, the customer may need to follow our Refund and Returns Policy instead.
4. Exceptions
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Customized or made-to-order items cannot be canceled once production has started.
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Perishable goods such as food and skincare products are non-cancelable once processed.
5. Modifications to Orders
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Customers may request modifications (e.g., address change, item replacement) within the 24-hour cancellation window.
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Modification requests after this period are not guaranteed and are subject to availability.
6. Contact Information
For any questions or concerns, please go to the contact us page.